What should I do if I experience an allergic reaction after using a product?

All products have passed ingredient and quality testing by the Korean food and drug authority before being offered for sale. Product ingredients are listed on the packaging or in the product information leaflet to help customers identify any ingredients they may be allergic to. We recommend checking the ingredients and understanding your skin condition before purchasing. If an allergic reaction occurs, seek medical assistance immediately.

How long will my order take to arrive?

West Malaysia: approximately 3–4 business days.
East Malaysia: approximately 4–7 business days.

Where can I find my order?

Members can check their order status through [Member Account] > [Order Inquiry]. Non-members can check their order status through [Order Inquiry].

Can I cancel my order?

Please contact us via WhatsApp as soon as possible before dispatch. We will assist with amendments or cancellation depending on the order status.

Can I return a product for a refund or exchange it for another product?

Unopened, regular-priced products may be returned or exchanged within 7 days of receipt. An original store payment receipt or proof of online purchase is required to arrange a return or exchange. Opened, used, or damaged products cannot be returned or exchanged. Our store does not cover the shipping costs for returns or exchanges.

Returns, exchanges, and enquiries

For returns, exchanges, or any enquiries, please contact us via WhatsApp at 011-2312 4118.

Product safety and regulatory statement

All products in this brand’s range have undergone official safety testing by Korea’s Ministry of Food and Drug Safety (MFDS). This statement is intended for product regulatory purposes in Malaysia.